Thank you for visiting the BMB Poor Boy Records Online Store.
- Most orders ship within 4 weeks of ordering, pre-orders could take longer. Please see any notes in the item description for more information.
orders are shipped via USPS First Class International Mail only. Delivery time varies by country. Tracking may not be available for all destinations. **We do not currently ship to Chile due to excessively high shipping costs.**
orders are shipped via USPS.
Standard shipping times for each of those carriers is 2-10 business days, based on service, once the packages leave our facilities.
- Express or expedited shipping is not offered through our store, the costs are often more than the value of the product itself.
- Drop-ship orders may be shipped
via different services and may take longer to arrive.
- Pre-orders will ship when
product becomes available; the volume of pre-orders may cause additional delays. Please see description for additional availability information.
- Items not specifically marked as autographed or signed cannot be signed prior to shipping.
- Meet and Greets are sold only at select shows. Please check at the merchandise table upon arrival for additional information.
- VIP Packages are only available when listed in the store. If there is no listing, no VIP Packages are currently being offered.
- Return authorization is required before returning items. Some items may not be returned or exchanged as described below. Returns must be requested within 10 days of delivery.
- Return form must be included with all returns.
- CDs, DVDs may only be returned if they are unopened. Open media may only be returned for disc errors from manufacturing. We do not accept returns for damaged jewel cases. CDs and DVDs that are shipped unopened may not be returned.
- Apparel may be returned for wrong size, order error, or manufacturing issue. NOTE: Intimate apparel may not be returned for any reason.
- Bobble heads may only be returned if damaged in shipping. We are not responsible for dropped bobble heads once opened.
- Drop-ship Items not specifically addressed here will be assessed on a case by case basis as necessary.
- Customer pays return shipping unless otherwise specified.
- Replacements are available for in stock items of the same style/price only.
- Cologne/fragrance may not be returned due to shipping restrictions on the product. Please ask all questions about these products before ordering.
- Items in the store sold "As is" are not returnable. This includes all items in the "Last Chance Items" category. Items sold "As is" or as "Last Chance" may be one-offs, slightly misprinted, or discontinued items.Please order carefully and ask any questions before ordering.
- Please read the description of all items before inquiring about returns or replacements.
- Returns/replacements may take up to 4 - 6 weeks for all aspects to be completed. We will do our best to process them quickly.
Store Information (Please read BEFORE ordering):
- All online transactions at shopbretmichaels.com are secure. Our store and our credit card service are both on secure servers.
- Credit cards accepted are AMEX®, Visa®, MasterCard® and Discover® only. (Note: Poorboy Records will appear on your credit card statement.) Online orders are charged at the time of order. We are not currently accepting payments by mail. PayPal is accepted, please make sure that you complete all steps of the order process.
- Orders typically take 1 to 2 weeks for processing and may take up to 2 to 4 weeks during holiday and touring seasons based on product availability. Foreign orders may take longer. Due to processing times and inventory control measures we are not currently accepting personal checks or money orders.
- Prices are subject to change without notice and new price cannot be applied to previously placed/shipped orders.
- Out of Stock items may become available at a later date, please check back. Discontinued items that are no longer available are not shown in the store.
- Billing Address: All credit card orders are authenticated using an Address Verification System or AVS supplied by our credit card processing service. When entering your billing address in our store your order will not be approved if that address does not match what the AVS system has for the address you receive your credit card statement.
All store inquiries (order status, product questions, billing questions, return authorizations) should be made to firstname.lastname@example.org. Please do not send general inquiries and questions to this email - please visit http://www.bretmichaels.com or email email@example.com for all other inquiries. (We are using a gmail account to insure that we can contact everyone, please add this address to your approved senders list. Also add firstname.lastname@example.org to your approved senders list for general questions and inquiries.)
Item questions or concerns about PetSmart's Bret Michaels Pets Rock Collection items should be addressed directly with PetSmart.